Privacy policy
Introduction This Privacy & Cookie Policy applies to information collected and processed via the AYZAHD website and associated customer service channels (“Website”). We respect your privacy and are committed to protecting your personal data. By visiting our Website or providing information through our service channels, you consent to the practices described in this Policy and our Terms of Service.
Who We Are The Website is owned and operated by AYZAHD FZ-LLC, based in Dubai Design District, United Arab Emirates (“we”, “us”, “our”).
Information We May Collect We and our authorized service providers may collect the following information:
Contact details such as your name, address, phone number, email, and payment information.
Order and transactional details including items purchased, order history, and returns.
Technical data such as your IP address, browser type, device information, and browsing behavior on our Website.
Information you provide voluntarily, such as preferences, surveys, or competitions. We do not store or sell full payment card details. All payment transactions are processed by trusted and certified payment partners.
Cookies Our Website uses cookies and similar technologies to enhance your shopping experience. These may include:
Functionality cookies to enable core Website features.
Analytics cookies to improve our Website performance.
Preference cookies to remember your settings.
Advertising cookies to deliver relevant offers.
Third-party cookies authorized by us for security, fraud prevention, and service enhancement. You may disable cookies through your browser settings; however, some Website features may not function properly.
How We Use Your Information Your information may be used to:
Process and fulfill your orders.
Verify and execute secure payment transactions.
Provide customer service and manage your account.
Improve and personalize your shopping experience.
Communicate brand updates, promotions, and offers (if you have not opted out).
Comply with applicable legal obligations and prevent fraud.
Sharing Information We may share your data with:
Service providers such as payment processors, couriers, IT and logistics partners.
Professional advisers such as legal, audit, or insurance consultants.
Regulatory or law enforcement authorities if required by law.
Successor operators or assignees in the event of a business transfer. We do not sell your personal data.
Data Protection & Storage Your data is stored on secure servers and may be transferred outside the UAE. We require all third parties handling your data to treat it securely and confidentially. Despite security measures, transmission of data over the internet cannot be guaranteed as completely secure, and is at your own risk.
Your Rights You may:
Request access, correction, or deletion of your data.
Opt out of receiving marketing communications at any time.
Contact us to update or amend your account information.
Third-Party Websites Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.
Cybercrime Reporting In line with UAE law, users can report online fraud, threats, or suspicious activity to the Dubai Police eCrime platform.
Contact Us If you have any questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us at: Email: contact@ayzahd.com Address: AYZAHD FZ-LLC, Dubai Design District, United Arab Emirates.